Privacy Policy

1. Introduction

Welcome to Haj Umrah Deals. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

As a marketplace platform, we collect limited personal data to facilitate connections between you (the pilgrim) and our listed travel agencies. This may include:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website and services.

We do NOT collect financial data: Because our platform is completely free to use and we do not process bookings, we never collect, store, or process any payment card details or financial information. All transactions happen directly between you and the travel agency.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To facilitate communication between you and your selected travel agencies. When you submit an inquiry for a package, your contact details are shared securely with the specific agency hosting that package.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To use data analytics to improve our website, services, marketing, customer relationships, and experiences.

4. Disclosures of Your Personal Data

The primary disclosure of your data occurs when you explicitly request to contact a travel agency. We act as a bridge, passing your inquiry details to them so they may assist you with your Hajj or Umrah journey. We do not sell your personal data to third-party marketing companies.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.